Privacy Policy

Effective Date: [Insert Date]
Business Name: Mad Harry’s Steel
Website: https://www.madharryssteel.com.au
ABN: 26 669 125 973
Business Location: New South Wales, Australia


1. Commitment to Privacy

Mad Harry’s Steel respects your right to privacy and is committed to safeguarding the personal information of our customers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information.


2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely via third-party gateways)
  • Order history
  • IP address and browser/device information

  • Any other information you provide via our contact forms, account registration, or checkout process

3. How We Collect Personal Information

We collect personal information when you:

  • Make a purchase on our website
  • Contact us via email, phone, or contact form
  • Create an account
  • Subscribe to our newsletter
  • Interact with us on social media
  • Browse our website (via cookies and analytics tools)

We may also collect personal information from third parties such as payment providers or marketing platforms, where you have given consent.


4. Why We Collect Your Information

We collect personal information to:

  • Fulfil your orders and deliver products
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve our website and user experience
  • Send you promotional emails (only with your consent)
  • Comply with legal obligations

5. Disclosure of Your Personal Information

We may disclose your personal information to:

  • Delivery partners (e.g. Australia Post, couriers)
  • Payment providers (e.g. Stripe, PayPal)
  • IT service providers (e.g. web hosts, email services)
  • Legal or regulatory authorities, if required by law

We do not sell or rent your personal information to third parties.


6. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect non-personal data about how you use our site, including:

  • Pages visited
  • Time spent on site
  • Referral sources
  • Browser and device details

You can disable cookies via your browser settings, although this may affect website functionality.


7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure servers, encryption, and regular website security audits.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


8. Overseas Disclosure

Your personal information may be stored or processed by third-party service providers located outside of Australia (e.g. cloud hosting providers). We ensure such providers handle your data in accordance with Australian privacy standards.


9. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information by contacting us using the details below.

We will respond to your request within a reasonable timeframe.


10. Marketing and Opt-Out

If you opt in to receive marketing communications from us, we may send you emails about promotions, new products, or news. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.


11. Complaints

If you believe we have breached your privacy rights, you can contact us using the details below. We take all privacy concerns seriously and will investigate your complaint promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised effective date.


13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:



Email: sales@madharryssteel.com.au
Phone: 02 3682 2551
Postal Address: 3275 Moppity Road, Young NSW 2594